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Love their food but this last time we went was an absolute terrible experience. Too bizarre to really type out, but in a nutshell, our service was absolutely terrible. We had reservations for 6pm, we called a few hours before 6 to let them know we'd be there around 6:15, neither times were on her paper with reservations. We had to wait. We waited more than 10 min for a drink order to be taken, another 5-8 for the drinks to arrive. (There were a total of 3 parties in at that time). We didn't get to ordering our food until a little after 745 and I remember that because I wanted to order a small portion of crab legs and work toward more, and she looked at her watch to see if it was close to closing time. After being so irate, we actually laughed several times at how many times we were told she'd be back with something,(drinks, refills, bread, silverware, butter for crab legs, new candle for butter because ours was so used it wasn't warming up the tin) and never came back. We've left a few messages wanting to speak with the owner. We drove 1 hour to celebrate a holiday together in hopes to receive the standard service we get when visiting the establishment, but that was not the case this time. It was absolutely terrible.
Not happy SMH
1) bad service did not check on us we had to call for server
2)Servy served cold fries forgot other side
3)They also charge me $16 for 1 crab cake witch is the same price as the meal
4)Left tail on shrimp mix in pasta
5) no drink menu
Would rather go to McDonald’s
BEST QUALITY, always fresh and made to order. Friendly and quick service. We absolutely love this place and take all our friends and family there. My husband and I go at least once a month. Calamari, scallops, and famous fried fish are a must try, and don’t forget the homemade banana cream pie ????????????
Loved it. Great family dining experience.
Had to have our Valentine's dinner to go, as I am on oxygen right now. My husband had steamed with green beans and paid $2.00 for a salad with Thousand Island dressing. He got Italian. I had the fried fish with redskins and slaw. I love your slaw, but this was more liquid than cabbage. We ordered dessert - banana cream pie for him, and fried dough for me. The fried dough balls are SOLID grease! So disappointing!!
Went 2 this place yesterday. Seated right away, that was great. Other than that, I was very disappointed. Waited forever for our food and drinks, waitress customer service skills sucked, we received bread after 30 minutes the waitress apologized for not bringing the silverware, said they all were dirty and they were waiting on some to come out of the dishwasher. I give this place two thumbs down, 1 star cuz I couldn't give them none.. I definitely will not recommend this place to anyone!
Sussex is the BEST place to get crab legs in Northeast Ohio! One of my favorite restaurants, never had a bad experience. Everything on the menu is delicious, including the non-seafood items (Chicken parm tastes so good, just like Peyton Manning says!). Fair prices for the quality and portions! Owners and wait staff are very friendly. The banana cream pie is made in house and the most delicious I've ever had. Can't say enough good things about Sussex! Best thing I can say is... stayed in the Outer Banks NC this year and was NOT able to find a seafood place comparable to Sussex!
I am now 36 yr old and have been coming here since I was 7 yr old. Best fish in Cleveland.
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